20 out
Stow International
Ovar
Company Description
stow is one of the leading suppliers of storage solutions. Our core activity is the development, manufacturing and installation of top-quality racking systems for the storage of palletized or small goods and longer items, as well as mezzanine structures.
Job Description
As an After Sales Representative you will play a critical role in maintaining client satisfaction, acting as a technical partner to our valued clients, managing their inquiries, coordinating with internal Technical and Backoffice teams, and handling clients' concerns, to ensure a long-term relationship.
Main Responsibilities:
- Manage the order portfolio of the existing customers and look for new market opportunities,
autonomously in own region
- Liaise with Technical team to prepare inspections, repairs and spare-parts quotes, and present them to clients
- Schedule inspections with clients, inspect the technical condition of their warehouse racks and draft the inspections reports
- Coordinate repairs with Backoffice team, to assure all issues are addressed swiftly
- Regularly follow-up with clients and assess sales opportunities
- Strive for developing a solid long-term relationship with clients, acting as technical partner for warehouse racks
Qualifications
- Previous experience in an after sales, customer service, or technical support role
- AutoCAD 2D and technical knowledge related to racking industry, namely N15635, is a plus
- Excellent problem-solving skills with a customer-first attitude
- Strong communication skills, both verbal and written (English is a plus)
Additional Information
What can we provide you?
- Working closely together with other rack stars in an open and enthusiastic culture
- An attractive salary and a comprehensive benefits package, in an international environment
▶️ Technical After Sales Representative - North Portugal
🖊️ Stow International
📍 Ovar