Join the winners club. Do you want to belong to a super team and help build the world’s most loyal travel community? Are you a top performer looking for the best place to become a CX champion?
Are you ambitious and aiming for a victorious career? Are you a German native or fluent with strong English communication skills? We have the greatest challenge for you!
Airbnb is a trusted online community marketplace for unique accommodation around the world, united to create a world where anyone can belong anywhere. To be the best of the match as a customer service specialist, your goals will be: Manage hosts and guests queries
Being able to present the best available solutions taking advantage of a community marketplace with millions of users
Join a specialized and open-mind team that offers support through written communication and phone
Meet and exceed our service quality goals, compliance regulations and productivity targets
Create amazing experience that people value and we are proud of
Be responsible to follow the direction of management and provide feedback To be a winner in our league, you will need to be talented in the following: Native or proficient level of German (C2)Advanced level of English (at least C1) both verbal and written
Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
Analytical and problem solving skills with strong attention to detail
Desire to learn and advance, be a curious investigator and problem solver
High-speed internet access and appropriate conditions for remote work
Must hold EU citizenship or valid work permit for PortugalBe a local candidate or willing to relocate to Lisbon,
PortugalMust hold EU citizenship or a valid work permit for Portugal Champion’s Award Culture. Looking forward to joining our league and rise the cup? For our heroes the best prizes: Competitive wages and stability
Private healthcare insurance
Paid professional technical training
Monthly performance-based bonuses
Continuous learning/development opportunities and competitive career opportunitiesA safe, friendly, creative, innovative and technological organization
International and multicultural environment (celebrations, our SitelFit wellness program, initiatives to develop your skills and events to increase the team spirit) #BeAChampion We are calling up for our unbeaten team! We want your talent. We will make you a champion. Apply today!