Description: Come and work with us.Do you want to help customers everywhere to enjoy wine purchase to the fullest?Are you Japanese native or fluent with strong English communication skills? Looking to make your career in a multicultural environment in sunny and happy Lisbon? So we have the perfect opportunity for you! Your future project: join our Japanese Customer Support team. Vivino is the world’s largest online wine marketplace and most downloaded wine app, powered by a community of millions. Vivino's unique wine shopping experience make wine discovery and purchase fun. As a customer service specialist in this project,
your daily responsibilities will include:Provide support to app users and solve customer and suppliers queries regarding purchasing and delivery tracking through written and phone communication Offering solutions to customers in order to help them discover and buy wine in a fun, easy, and effortless wayProvide world class support service and offer solutions to our customers during and after their travels by ensuring timely follow-up, closure and feedbackMeet and exceed our service quality goals, compliance regulations and productivity targetsCreate amazing experience that people value and we are proud ofBe responsible to follow the direction of management and provide feedback To succeed in the role, you will need to have:Native or proficient level of Japanese (C2)Advanced level of English (at least C1) both verbal and writtenStrong communication skills – with excellent phone conversation skills, attentive listening and superior writing skillsAnalytical and problem solving skills with strong attention to detailDesire to learn and advance,
be a curious investigator and problem solverHigh-speed internet access and appropriate conditions for remote workMust hold EU citizenship or valid work permit for PortugalBe a local candidate or willing to relocate to sunny Lisbon, Portugal Benefits. Relocation packageCompetitive wagesPaid professional trainingEmployee discountsPrivate healthcare & dental insurance (after six months of employment)Growth opportunities through various development programsFun and engaging company-wide initiatives, including our EverBetter wellness programJob stabilityLife-long skills and experienceExcellent work culture Go further with Foundever™ We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. Apply today!