French Customer Advisor for a Video Game Brand - Portugal

French Customer Advisor for a Video Game Brand - Portugal

Do you want to be part of a team whose motto is Play Has No Limits? Are you French native or fluent with strong English communication skills? Looking to make your career in a multicultural environment? So we have the perfect opportunity for you! Our client is a world market leader gaming brand of home video game consoles and production company. As a customer service specialist in this project, your daily responsibilities will include:

1. Respond efficiently and effectively to all customers’ enquiries within given timescales
2. Develop and maintain a full technical knowledge of the client’s products and services
3. Deal with all correspondence as requested/required
4. Accurately log all calls and in line with procedures
5.





Responsibly maintain and update all job-related administrative forms
6. Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff

To succeed in the role, you will need to have:

1. Proficient level of French (C1)
2. Intermediate level of English (B1)
3. Previous experience in Customer Service preferred
4. Impeccable communication skills
5. A calm, cool and level-headed attitude in every situation
6. Excellent self-organizing skills
7. A proactive approach and willingness to work on own initiative
8. Ability to work under pressure, in order to achieve deadlines and KPI’s
9. Ability to adapt to a continuously changing environment and procedures
10. Knowledge of Microsoft Office Pack (Word, Excel)
11. Must hold EU citizenship or valid work permit
12. Be a local candidate or willing to relocate to Portugal

Benefits:

1. Signing bonus
2. Relocation package
3. Competitive wages
4. Paid professional training
5. Employee discounts
6.





Private healthcare & dental insurance (after six months of employment)
7. Growth opportunities through various development programs
8. Fun and engaging company-wide initiatives, including our EverBetter wellness program
9. Job stability
10. Life-long skills and experience
11. Excellent work culture

Go further with Foundever - We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. Apply today! Required language: French

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▶️ French Customer Advisor for a Video Game Brand - Portugal
🖊️ Foundever Portugal
📍 Portugal